In addition to consulting and programme design assignments, I design and deliver bespoke Lean and QI masterclass courses.
These courses are completely customised for each client to reflect their work and challenges.
Central improvement organisations
Mental health trusts
District general hospitals
Medical device and pharmaceutical companies (including Lean for market access teams)
My training is immersive and features a wider range of media and simulations. It features not only the tools of Lean and Quality Improvement, but it covers key areas that are skirted over by many other training providers.
Understanding value – truly understanding need and developing skills to question the work.
Failure demand and systemic issues.
Raising the prominence of quality thinking in addition to quality improvement techniques.
These bespoke courses are available for CPD accreditation, allowing participants to gain points for their personal development and also ensuring accredited delivery and learning standards for the organisation.
Possible subject areas:
Lean principles (original and for service sectors)
Lean in health / social care VS Lean in industry
PDSA (Plan, Do, Study, Act)
Capacity, demand and flow (community and in-centre)
Failure demand and understanding need (see my blog on this)
Dominant leadership epistemologies (see my blog on the impact of this on constraining service innovation)
Rework and the 7 wastes
The 9 service wastes
Pokeyoke (error proofing)
Standardisation / standard work (including applicability to certain settings – see my blog on this)
Measurement for improvement
Run charts and SPC charts
Value stream mapping
Set-up reduction (SMED)
Value stream identification
Theory of contraints / constraint management
Load levelling / demand smoothing
Visual control and management
Feedback and comments from people Nick has worked with:
Explains complicated things very simply!
Offers fresh ideas and perspectives.
Relaxed, approachable, supportive.
Engaging teaching style.
The best training course I have ever been on.
Overly was his professional manner combined with a disciplined friendliness. He has obvious skills and knowledge of other technical disciplines which provided a sound framework for his delivery and engagement.
Friendly, engaging and allowed the time to listen when the group held discussions.
Depth of understanding of change theory and business models. Ability to listen, assimilate information and adapt material.
I appreciated his engineering perspective as it made challenges feel less complex and overwhelming.
I liked the fact that he was able to pull on past experience outside of the health sector.
I learned a lot (working with you) with direct application to my work – which will make life better for my patients – thank you.
I wish he (Nick) could do my work!
Bright and helpful.
Collective and calm.
Really great, excellent communication.
Clear in thought process.