I am an independent organisational development (od) and improvement expert, specialising in health and social care improvement. I provide support and expertise for teams, organisations and systems. I help not only make things better, but also help organisations do better things.
You can find out about who and how I have helped here. I offer a powerful mix of exemplary interpersonal skills, core social values, engineering experience, NHS experience and deep improvement knowledge.
I take great pride in helping improve our great public services because of the role they play in supporting and caring for people when they are at their most vulnerable. I have worked with general practices, acute trusts, mental health providers, CCGs, hospice groups, local authorities, thought leaders and universities and with professionals at all levels.
You can also find out more about me on my linked in page.
Finally, I have documented a number of useful insights into improvement here.
Examples of my work:
- As part of their professional education programmes for clinical professionals, I designed and delivered a two-day workshop on Lean and Flow in surgical pathways. The interactive workshop was attended by senior clinicians from around the world and had very positive evaluations by participants.
- Working with the team at the Health Innovation Lab at London South Bank University, I am lead presenter for the groundbreaking leadership programme for Primary Care Network Clinical Directors. This programme provides a unique mix of highly applicable systems thinking, improvement and leadership skills building.
- For the Person Centred Services Team, I created a bespoke set of analytical tools and resulting analysis to stimulate system thinking on the characteristics of the demands faced. In particular linking Failure Demand (demands created by the system, not patients) and demands driven by the social determinants of health.
- For the leading university teaching hospital in Lithuania I was the keynote speaker and facilitated four bespoke workshops to senior managers and executive team during their annual educational retreat. The workshops were on Failure Demand, Quality Improvement, Measurement for Improvement and Demand / Capacity. Feedback was very positive with participants enjoying the highly applicable learning ...
Offered through consulting, coaching, workshop, training or bespoke publications:
Areas of Expertise
Large scale improvement programmes
Measurement for improvement
Professional development programmes
Community of practice
Theory of Change
Learning events and workshops
Demand and capacity
Bespoke improvement publications